About the Role
A part-time opportunity for junior technology professionals interested in ERP, retail systems and technical support.
Responsibilities
Assist customers with basic support requests.
Document incidents and solutions.
Perform basic application troubleshooting.
Follow up support tickets.
Assist senior support engineers.
Update technical documentation.
Requirements
Basic IT knowledge.
Basic SQL understanding.
Good communication skills.
Willingness to learn ERP and retail systems.
Good English.
Nice to Have
Computer Science or Information Systems background.
Previous help desk experience.