About the Role
Join our support team to provide technical and operational support for retail, POS and store systems.
Responsibilities
Support POS users and retail branches.
Troubleshoot software and hardware issues.
Investigate sales and transaction problems.
Support barcode scanners, receipt printers and POS peripherals.
Document incidents and solutions.
Escalate complex issues to the development team.
Requirements
Experience in technical support or retail systems.
Basic SQL knowledge.
Understanding of POS operations.
Strong troubleshooting skills.
Good communication with end users.
Nice to Have
Experience with Microsoft Dynamics RMS or Dynamics 365 Commerce.
Experience with retail hardware and payment devices.